Order information
Return Policy
Return and refund requests are reviewed by a person. Submitting a request does not create an automatic refund or approval.
Non-customized items
You may request a return review within 30 days of delivery. The item should be unused, in its original condition, and include the packaging supplied with it. Wait for return instructions before sending anything.
Customized and personalized items
Items made or altered to a customer’s choices are generally not returnable for a change of mind. This does not limit review of an item that arrives damaged, defective, or different from the approved order details.
Damaged or incorrect items
Contact support promptly with the order number and clear photos of the item and packaging. We will review the evidence and provide the appropriate next step, which may include replacement, return instructions, or a refund decision.
Approval and refunds
Returns require approval. If a refund is approved, WooCommerce and the original payment provider handle it. Bank processing time varies, and no refund is issued automatically by this storefront.